Fulfillment Operations & Strategy

In today’s fast-paced e-commerce world, customers expect speed, accuracy, and transparency. The moment they click “Buy Now,” a complex chain of events begins behind the scenes. For businesses, understanding this fulfillment journey isn’t just operational—it’s strategic. Let’s break down the process from click to ship and beyond, exploring how optimizing each step can transform your warehouse operations. 1. The Click: Order Capture The journey starts when an order is placed on

In the world of warehousing, where speed, accuracy, and efficiency reign supreme, there’s one ingredient that consistently separates the good from the great: organization . Whether you're running a high-volume fulfillment center or a niche B2B distribution hub, the way your warehouse is organized directly impacts throughput, labor efficiency, customer satisfaction, and ultimately—profitability. Yet, organization is often overlooked in favor of flashy tech or short-term fixes.

If you've been in the logistics or warehousing space for a while, you've probably heard the term ESG  tossed around in boardrooms, RFPs, or investor calls. But what does it actually mean—and why should warehouse operators, 3PLs, and supply chain consultants care? ESG Defined ESG  stands for Environmental, Social, and Governance . It’s a framework used to evaluate how a business manages risks and opportunities related to sustainability and ethical practices. Originally a conce

When most people think about warehouse operations, they picture forklifts, pallets, and inventory management systems. But behind the physical movement of goods lies a financial framework that quietly keeps everything running: the Chart of Accounts (COA) . Why the Chart of Accounts Matters in Warehousing The COA is more than an accounting tool—it’s the backbone of operational clarity. Every dollar spent on labor, equipment, freight, and storage needs to be tracked accurately.

Why Human-Centered Warehousing Still Wins In today’s fulfillment landscape, automation is no longer a futuristic concept—it’s here, and it’s fast. Robotics, AI, and machine learning are transforming how goods move from shelf to shipment. But what if your warehouse isn’t outfitted with robotic arms or autonomous forklifts? Can you still compete? Absolutely. You just need to know how to race a robot. The Myth of the Unbeatable Machine Robots are fast, consistent, and tireless.

Some things just cannot be avoided, and actually should be embraced.  KPIs are just one of those things.  In warehousing, at its core, all comes down to a small handful of measurements. Whether you're running a high-volume eCommerce operation or managing B2B distribution, paying attention to these Key Performance Indicators (KPIs) is essential to maintaining operational excellence, profits and customer satisfaction.  Below is a simple start but each one of these KPIs could be

There's a story about a wealthy man in the prime of his life at 48 years old. By all appearances he has everything. Wonderful family, welcoming home and a very successful convenience store business with dozens of locations across the country. We'll call him Tom. What nobody sees is that each night before bed, Tom removes his right leg from just above the knee down then tries to scratch an itch on his right foot which has not existed for 27 years. You see, Tom has a prosth